This Privacy Policy explains how Venus Insurance & Risk Advisors ("VIRA", "we", "us", "our") collects, uses, discloses, and safeguards personal information when you visit our website at venusinsurance.in, submit an enquiry, or interact with us via phone, WhatsApp, or email in connection with our insurance advisory services.
1. Information We Collect
We may collect the following categories of information when you use this website or engage with our services:
- Contact details: name, mobile number, email address, city, and company name (for business enquiries).
- Enquiry details: the type of insurance you are enquiring about, existing policy information you choose to share, project or business details (for corporate/EPC enquiries), and any documents you voluntarily upload or share with us.
- Technical data: IP address, browser type, device information, and pages visited, collected automatically through standard website analytics.
- Communication records: records of calls, WhatsApp messages, and emails exchanged with our advisory team, where retained for service quality and compliance purposes.
2. How We Use Your Information
- To respond to your enquiry and provide insurance advisory services, including policy comparison and recommendations.
- To facilitate the purchase, renewal, or servicing of an insurance policy through our insurer partners, where you choose to proceed.
- To assist with claims documentation and coordination with insurers on your behalf, where engaged for this purpose.
- To send you relevant policy renewal reminders, service updates, or educational content, where you have not opted out.
- To improve our website and services based on aggregated, non-identifying usage patterns.
- To comply with applicable legal, regulatory, and IRDAI record-keeping requirements.
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Insurance companies and their authorised representatives, solely for the purpose of obtaining quotes, issuing policies, or processing claims you have requested our assistance with.
- Service providers who support our operations (such as website hosting or communication tools), under confidentiality obligations.
- Regulatory or legal authorities, where required by law, court order, or IRDAI directive.
We do not share your information with third parties for their independent marketing purposes without your consent.
4. Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, including any applicable statutory retention periods under insurance regulations, and then delete or anonymise it in accordance with our internal data retention practices.
5. Your Rights
You may contact us at any time to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or outdated information.
- Request deletion of your information, subject to any legal or regulatory retention obligations.
- Opt out of promotional communications, while continuing to receive service-related communications relevant to any active policy or ongoing enquiry.
6. Data Security
We take reasonable administrative and technical measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Cookies & Website Analytics
Our website may use cookies and similar technologies to understand how visitors use the site and to improve user experience. You can control cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to insurer websites or other third-party resources. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when this policy was last revised.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
